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DOING BUSINESS WITH CHICAGO IMPORTING COMPANY

NEW CUSTOMERS

Thank you for choosing Chicago Importing Company to supply your specialty foods and confections needs. Chicago Importing Company is wholesale only. Our Customer Service team will supply you with our New Customer Form which needs to be completed with your first order.

PLACING AN ORDER

Our hours are Monday-Friday 8am-5pm CST

  • Phone: 1-800-828-7983 or 847-669-2100
  • Fax: 847-669-2154
  • Email: sales@chicagoimporting.com
  • Mailing Address: Chicago Importing Company 11200 E. Main Street Huntley, IL 60142

Our minimum order is $200. All sales are final. We do not guarantee sell-through of seasonal merchandise. Cancellation of pre-ordered items will result in a 10% re-stocking fee. Customer is responsible for freight expenses incurred for undeliverable orders. Special Orders are non-refundable.

PRICING

Prices printed are FOB Huntley, IL and are subject to change. See Shipping section for freight discount information.

PRODUCTS

Our products are sold by the case and cannot be mixed or split. Pack sizes are subject to change. Most products ship from our warehouse with well over 6 months remaining shelf life. We guarantee we will not ship product with less than 60 days remaining shelf life. Please check with the laws in your state before purchasing alcohol-filled products. It is unlawful to sell alcohol to persons under the age of 21.

PAYMENT

We gladly accept Visa, Mastercard, Discover, and American Express credit cards. Net 20 terms are available for qualified customers. If Net 20 credit terms are desired, please contact Customer Service and allow 2–4 weeks processing to complete your application. A service charge of $30.00 will be collected for any NSF check. NSF checks or credit card rejections will result in a delayed shipment of subsequent orders to allow payments to clear. Invoices more than 60 days past due will incur a finance charge of 1.5% per month. Any past due invoices must be paid prior to shipping additional orders. An account will convert to pre-payment status when payments trend beyond established terms.

SHIPPING

Orders of $3,500 or more (after discounts) will earn free standard freight within the continental U.S. Discounted and free freight does not include any additional delivery services you may need (lift gate, inside, re-delivery, etc.). For smaller parcel shipments, we prefer to use FedEx Ground and your charges will be added to your invoice. If you require FedEx COD, there will be a $13 charge per order. If you have an account you would prefer to use, we will gladly ship using your FedEx or UPS account, just let us know when you order.

Distributors: Order lead time is 72 hours from P.O. receipt to pick-up with no revisions. Pick Up Appointment Required: Call 847-669-2100 x309 or email warehouse@chicagoimporting.com. Hours: 8:00am – 3:30pm Monday to Friday (no Saturday hours). Carrier’s signature on Bill of Landing (BOL) is acceptance of goods in lieu of case counting. Chicago Importing Company is not responsible for shorts or damages once your carrier signs BOL and product leaves our warehouse. PALLET FEE: $7.00 per pallet will be added to your order.

WARM WEATHER SHIPPING

When shipping chocolate or perishable food products via parcel service (FedEx or UPS) during warm weather, we will ship in an insulated container with ice packs. Refrigerated freight service is also available.

RETURNS

We are unable to accept any returns of merchandise except for the following reasons:

  • Quality – If there is something wrong with the product you purchased, please notify us within 48 hours of delivery to obtain a return authorization from us.
  • Shipping Damages – If something has happened to your shipment during delivery, notify us within 48 hours of delivery of the damage to obtain a return authorization from us.
  • Please provide us with a copy of the Bill of Lading with the damages notes and the driver’s signature.
  • Pictures of the damaged shipment are also appreciated. Unfortunately, returns cannot be accepted without a return authorization.

Distributors: Approved returns are subject to a 10% restocking fee. Chicago Importing Company is not responsible for warehouse-level spoils due to over-purchasing.

Terms and conditions are subject to change without notice. Not liable for printing errors and omissions. All catalog and website content is copyrighted by Chicago Importing Company. No images or copy may be used without permission.