DOING BUSINESS WITH US
Effective April 8, 2022
Terms & Conditions differ for Distributors and other
business types. Contact Customer Service for details.
Thank you for choosing Chicago Importing Company to supply your specialty foods and confections needs. Chicago Importing Company is wholesale only. Our Customer Service team will send you a New Customer Form. Before we can accept your first order, this form needs to be filled out completely, including federal EIN or non-profit exemption # plus an image of actual state resale certificate, we will email you a Login and Password to access www.chicagoimporting.com for convenient online ordering. New customers must pay by credit card when placing their first order.
PLACING AN ORDER
Shop 24/7/365 at www.chicagoimporting.com
If you are new to ordering onlne with us, please call Customer Service at 800-828-7983 or email firstname.lastname@example.org to set up online ordering access.
Our minimum order is $300. Backorders are by request only with the exception of pre-orders which are automatically backordered. All backorders are subject to freight charges and the $300 minimum. You may add Everyday items onto your seasonal order to meet the minimum, however those Everyday products will ship with your seasonal order. All sales are ﬁnal. We do not guarantee the sell-through of merchandise.
Cancellation of pre-ordered items will result in a 40% re-stocking fee. Cancellation of Everyday orders will result in a 20% re-stocking fee.
Customer is responsible for freight expenses incurred for undeliverable orders. Special Orders are non-refundable.
Prices printed are FOB Huntley, IL and are subject to change without notice.
Our products are sold by the case and cannot be mixed or split. Pack sizes are subject to change.
Most products ship from our warehouse with well over 6 months remaining shelf life. We guarantee we will not ship product with less than 60 days remaining shelf life.
Please check with the laws in your state before purchasing alcohol-filled products. It is unlawful to sell alcohol to persons under the age of 21.
We gladly accept Visa, Mastercard, Discover, and American Express credit cards. Net 20 terms are available for qualiﬁed customers. If Net 20 credit terms are desired, please contact Customer Service and allow 4–6 weeks processing to complete your application. New customers must pay by credit card when placing their first order.
A service charge of $30.00 will be collected for any NSF check. NSF checks or credit card rejections will result in a delayed shipment of subsequent orders to allow payments to clear.
Invoices more than 60 days past due will incur a ﬁnance charge of 1.5% per month. Any past due invoices must be paid prior to shipping additional orders. An account will convert to pre-payment status when payments trend beyond established terms.
Order lead time is 3 business days from P.O. receipt to pick-up with no revisions. Holiday season (Sep-Dec) is subject to longer lead times due to the large volume of orders.
We do not blind ship and, a wholesale only company, we do not sell or ship directly to consumers.
We do our very best to secure freight service from reputable carriers who provide competitive pricing. For smaller parcel shipments, our vendor is FedEx Ground and your charges will be added to your invoice.
For larger shipments, we will use a trucking company with experience shipping to your particular area, or you may choose your own carrier and arrange for pick up. Some shipments may require a refrigerated truck.
There will be an extra charge for rush orders, accessorial fees, and additional delivery services you may need (lift gate, inside delivery, limited access, appointments, notifications, etc.).
PREPAID SHIPPING INCENTIVE
For Sales Orders $3,500 and over after discounts and promotions, you will qualify for our Prepaid Shipping incentive. Chicago Importing Company will pay the cost of shipping up to 7% of the invoiced amount of shipped items, excluding accessorial and special service fees (e.g.:lift gate service, inside delivery, residential service, advance notification, limited access delivery, etc). The portion of shipping cost over 7% of the invoiced value will be added to your invoice. All accessorial fees and special service fees will be added to your invoice, as they are not covered under the Prepaid Shipping Incentive.
PERISHABLES & WARM WEATHER SHIPPING
Perishable products, such as refrigerated and frozen fish, meat, cheese, and lefse, will require refrigerated turck delivery service. Smaller shipments (parcels) of perishable products will require expedited delivery service via FedEx or UPS at the buyer's expense. Perishable products will be shipped in insulated boxes with ice packs via a guaranteed 2-day service. Refrigerated or expedited shipping cannot be declined on fish, meat, cheese, and lefse.
Chocolate products, shipped during warm weather, will require temperature-controlled truck delivery service. Smaller shipments (parcels) of chocolate products during warm weather will require expedited delivery service via FedEx or UPS at the buyer's expense. Chocolate products will be shipped in insulated boxes with ice packs via a guaranteed 2-day service. If such expedited service for chocolate products during warm weather is declined, buyer assumes full responsibility for any melted chocolate products.
Summer Months: Chicago Importing Company will not ship refrigerated or frozen items in any manner except by refrigerated truck between June and September. Chicago Importing Company reserves the right to delay or hold shipments for temperature-sensitive items such as chocolate depending on the weather, unless our customer agrees beforehand to accept the terms and fees of Overnight or 2nd Day Air shipment.
Orders which include both perishable and non-perishable items will be shipped and invoiced separately.
Items affected by this policy are denoted with F, R, or W in our price lists and are identified on our website.
We are unable to accept any returns of merchandise except for the following reasons:
- Quality – If there is something wrong with the product you purchased, please notify us immediately to obtain a return authorization from us.
- Shipping Damages – If something has happened to your shipment during delivery, notify us within 48 hours of delivery of the damage to obtain a return authorization from us. — Please provide us with a copy of the Bill of Lading with the damages noted and the driver’s signature. — Pictures of the damaged shipment are required.
Returns cannot be accepted without a return authorization.
Hours: Monday-Friday 8am-5pm CST
Phone: 800-828-7983 or 847-669-2100
Mail: Chicago Importing Company, 11200 E. Main Street, Huntley, IL 60142
Terms and conditions are subject to change without notice. Not liable for printing errors and omissions. All catalog and website content is copyrighted by Chicago Importing Company. No images or copy may be used without permission.