How can I become a new customer?
Chicago Importing Company® is wholesale only. Interested wholesale buyers are first required to fill out our Registration Form completely. Click here www.chicagoimporting.com/signup or select "Registration" in the upper right corner for access to this form. Note, we require new customers to pre-pay by credit card when placing their first order, or until terms are approved if requested.
What is your minimum order?
Our minimum order is $300 ($500 for Distributors).
How do you handle backorders?
Currently unavailable items will only be backordered at the customer's request, except for seasonal pre-ordered items, which are always back ordered.
Can I return something if it doesn’t sell?
We do not guarantee the sell-through of merchandise.
What happens if I have to cancel my pre-ordered holiday items?
Pre-orders are non-cancellable. In the event a pre-order is cancelled, you will be charged in full for all seasonal items ordered, or assessed a 50% re-stocking fee, whichever amount is greater.
Everyday orders are assessed a 25% restocking fee for cancellation.
How can I place my order?
- Online: www.chicagoimporting.com (call Customer Service at 800-828-7983 to obtain initial access)
- Phone: 800-828-7983 or 847-669-2100 (Mon-Fri 8a-5p CT)
- Email: sales@chicagoimporting.com
- Mail: Chicago Importing Company, 11200 E. Main Street, Huntley, IL 60142
How can I find prices on your website?
You must have an account with Chicago Importing Company in order to be given access to our site. If you are already an account but need access, please contact Customer Service at (800) 828-7983. Due to the nature of the import business, prices are subject to change without prior notice.
Can I purchase one unit of an item?
Our products are sold by the case only and cannot be mixed or split up. Pack sizes are subject to change without prior notice.
What is the shelf life of the products?
Most products ship from our warehouse with well over 6 months remaining shelf life. We guarantee we will not ship product with less than 90 days (3 months) remaining shelf life.
Can I buy Liquor-Filled Chocolates & Marzipan?
Please check with the laws in your state before purchasing alcohol-filled products. It is unlawful to give alcohol to persons under the age of 21.
What payment methods do you accept?
We accept Visa and MasterCard debit cards, and the following credit cards: Visa, MasterCard, Discover, and American Express. There is a 2% surcharge, where permitted by law, on all credit card transactions to cover the cost of processing. Terms are available for qualified customers. Please contact Customer Service for details.
What are your freight terms?
We primarily ship using FedEx Ground, and the charges are prepaid and added to your invoice. For qualified customers, we offer a shipping incentive. Please contact Customer Service for details.
My item arrived damaged. What do I do?
Quality claims must be filed within 48 hours of delivery. Goods may not be returned, and invoice deductions may not be taken without prior authorization from Chicago Importing Company. Shipping claims must be filed within 48 hours of delivery. Claims must include a copy of the Bill of Lading with damages and discrepancies noted, along with the driver’s signature. We require pictures and detailed information for all claims.
Why is there a charge for Expedited Shipping on some of my items?
Chocolate products shipped in warm weather require special handling. Larger orders will be sent via refrigerated truck. Smaller parcels must ship expedited (FedEx or UPS) at the buyer's expense - typically $100+ per package. If expedited shipping is declined, the buyer assumes responsibility for any melting. All chocolate ships in insulated cooler boxes with ice packs using guaranteed 2-day service at a $10 cost for each box.