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  • FAQ | Chicago Importing Company
How can I become a new Customer?

Call 1-800-828-7983 or 847-669-2100, Monday-Friday 8am-5pm CST and a Customer Service Representative will be happy to help walk you through the process. Pre-payment is required for your first order which you can either place online or over the phone. We take Visa, Master Card, American Express and Discover.


What is your minimum order?

Our minimum order is $200.


How do you handle Backorders?

Currently unavailable items will only be backordered at the customer request, with the exception of seasonal pre-ordered items.


Can I return something if it doesn’t sell?

We do not guarantee the sell-through of merchandise.


What happens if I have to cancel my pre-ordered holiday items?

We understand that circumstances happen in your business that may require you to adjust some of your plans. If those changes involve a cancellation of pre-ordered items, it will result in a 40% re-stocking fee to help us with the cost involved in processing and reselling the cancelled product. Unfortunately, special orders are non-refundable.


How can I place my order?

Online: www.chicagoimporting.com (call Customer Service at 800-828-7983 to obtain initial access)

Phone:  800-828-7983 or 847-669-2100 (Mon-Fri 8a-5p CST)

Email:  sales@chicagoimporting.com

Mail:    Chicago Importing Company, 11200 E. Main Street, Huntley, IL 60142


How can I find prices on your website?

You must have an account with Chicago Importing Company which will give you access to login to the site. Please contact Customer Service at (800) 828-7983 to get started. Once you have access to the site with your login, the pricing will default to your order. Due to the nature of the import business, prices are subject to change without prior notice.


Can I purchase one unit of an item?

Our products are sold by the case only and cannot be mixed or split up. Pack sizes are subject to change without prior notice.


What is the shelf life of the products?

Most products ship from our warehouse with well over 6 months remaining shelf life. We guarantee we will not ship product with less than 60 days (2 months) remaining shelf life.


Can I buy Liquor-Filled Chocolates?

Please check with the laws in your state before purchasing alcohol-filled products. It is unlawful to give alcohol to persons under the age of 21.


What payment methods do you accept?

We accept Visa, MasterCard and American Express & Discover credit cards. Terms are available for qualified customers. Please contact Customer Service for details.


What are your freight terms?

We primarily ship using FedEx Ground and the charges are prepaid and added to your invoice. For qualified customers, we offer a shipping incentive. Please contact Customer Service for details.


My item arrived damaged. What do I do?

Quality claims must be filed within 48 hours of delivery. Goods may not be returned, and invoice deductions may not be taken without prior authorization from Chicago Importing Company. Shipping claims must be filed within 48 hours of delivery. Claims must include a copy of the Bill of Lading with damages and discrepancies noted along with the driver’s signature. We require pictures and detailed information for all claims.


Why is there a charge for Expedited Shipping on some of my items?

To ensure that refrigerated and frozen fish, meat, cheese, and lefse does not thaw or spoil in transit, we ship these items via guaranteed 2-day service at your expense. During warm weather, we ship chocolate products using this same expedited method to avoid melting. You may decline expedited shipping on Chocolate, but you accept full liability and we will not refund you for melted chocolate items shipped using traditional methods during warm weather. Expedited shipping cannot be declined on fish, meat, cheese, and lefse. Items affected by this policy are denoted with F, R, or W in our price lists and are identified on our website.